Twenty-four years of recovery,
done the right way.

We built Star-Mark Industries during an era when collection agencies were defined by their volume of complaints. We chose a different path — one where every agent interaction is recorded, every workflow is audited, and every account is handled with the understanding that the consumer on the other end of the line is a person our clients may one day want back.

That philosophy has not softened our recovery numbers. It has sharpened them. Our liquidation rates routinely exceed industry benchmarks by 18 to 42 percent, because consumers who are treated with respect are consumers who call back, who set up payment plans, and who resolve their accounts voluntarily.

Today, Star-Mark Industries operates under full certification from SOC 2 Type II, PCI-DSS Level 1, and ACA International. We maintain active licenses in 48 states and have managed over fourteen million accounts across consumer credit, healthcare, higher education, government, and B2B verticals.

We are a technology firm that happens to recover debt. Every agent call is transcribed, analyzed, and scored against our compliance rubric in real time. Every placed account is pre-scored by our proprietary behavioral model. Every client receives weekly performance data, not quarterly excuses.

We are headquartered in Cincinnati, Ohio, with satellite operations in three additional states and international support in Manila. Our leadership team averages nineteen years in the receivables industry. Our agent tenure averages four-plus years — more than triple the industry norm.