Full-lifecycle recovery.
One compliance posture.
From the first missed payment to final judgment enforcement, Star-Mark Industries runs every stage of the receivables lifecycle under a single, audited compliance framework — no handoffs between vendors, no data seams.
First-Party Servicing
Branded agent teams operating under your name, contacting customers in early delinquency before the relationship sours. Inbound and outbound workflows, multilingual agents, and scripts written to preserve lifetime value.
Third-Party Collection
Licensed collection agents in 48 states working placed accounts across every aging bucket. Omnichannel outreach — voice, SMS, email, letters — with consent-aware sequencing and daily compliance audit logging.
Legal & Judgment Recovery
A vetted attorney network for litigation-eligible accounts, plus in-house judgment enforcement: asset searches, wage garnishment, and bank levy execution where statute permits.
Skip Tracing
Multi-bureau skip tracing combined with our proprietary behavioral model to locate right-party contacts faster than the industry benchmark. Daily refreshes on active portfolios.
Predictive Analytics
Machine-learning scoring of placement files before work begins, so ULTRA accounts get touched first and low-probability accounts don't burn operator hours. Full score transparency on the client portal.
Pre-Charge-Off Customer Care
Inbound customer service overflow and dedicated care teams for accounts not yet in collection status. Measurable improvement in roll-rates and self-cure.
Portfolio Advisory
Quarterly reviews of placement strategy, benchmark comparisons against industry liquidation curves, and recommendations on channel mix, agent capacity, and aging thresholds.
Benchmark liquidation. Documented.
Our clients consistently see recovery lift of 18–42% versus their prior vendor in the first two placement cycles.
We'll project your recovery lift before we ever touch your file.
Send us anonymized placement data and we'll return a benchmark projection within five business days.
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